Website Privacy Policy

Last updated: 17 September 2026

1. About Consegna

CONSEGNA DELIVERY SERVICES LLC is a third-party logistics company based in the United Arab Emirates, providing logistics and delivery solutions for online food, medicine, and grocery delivery services.

Our website provides information about our company, services, locations, team, and business solutions.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

If you contact us through our website, email, telephone, or other communication channels, we may collect information such as:

• Full name
• Company or organization name
• Email address
• Telephone/mobile number
• Information included in your enquiry or message
• Any other information you voluntarily provide to us

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or source
• General website usage information

This information may be collected through website functionality, cookies, analytics tools, or similar technologies.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Respond to enquiries and requests.
• Communicate with customers, prospective customers, suppliers, and business partners.
• Provide information about our logistics and delivery services.
• Understand and improve our website and services.
• Manage business relationships.
• Respond to requests submitted through our website.
• Maintain website security and prevent misuse.
• Comply with applicable legal and regulatory requirements.
• Carry out other purposes that are communicated to you at the time information is collected.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, and enhance the user experience.

Cookies are small files stored on your device when you visit a website.

Depending on the technologies implemented on the website, cookies may be used for purposes such as:

• Essential website functionality
• Website performance
• Visitor analytics
• Understanding website usage
• Improving website content and user experience

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party service providers to support the operation, security, analytics, communication, hosting, or functionality of our website.

These providers may process information on our behalf where necessary to provide their services.

Our website may also contain links, embedded content, maps, social media features, or other services provided by third parties. These third parties may have their own privacy policies and terms, and we recommend reviewing their policies when interacting with their services.

We do not control the privacy practices of third-party websites or services.

6. Information Sharing

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary:

• To our employees, representatives, and authorized personnel who require the information to perform their duties.
• To service providers and contractors supporting our business operations.
• To professional advisers where necessary.
• Where required by applicable law, regulation, court order, or governmental authority.
• Where necessary to protect our legal rights, property, security, or the safety of our users or others.

Any disclosure will be limited to what is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

9. Your Privacy Rights

Subject to applicable UAE laws and regulations, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to or request restriction of certain processing activities where legally applicable.
• Withdraw consent where processing is based on consent.

Requests may be subject to applicable legal requirements and limitations.

To exercise a privacy-related right or ask a question about your personal information, please contact us using the details provided below.

10. Children’s Privacy

Our website is intended for general business and informational purposes and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. International Data Transfers

Where necessary for our business operations, personal information may be processed or stored by service providers located outside the United Arab Emirates.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

12. Changes to This Website Privacy Policy

We may update this Website Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this policy periodically.

13. Contact Us

Mobile App Privacy Policy

Last updated: 17 September 2026

1. Information We Handle

The information involved depends on your relationship with Consegna, your assigned role, the features you use, and the permissions you grant. It may include:

• Account and contact information: name, work account identifier, email address, phone number, employee or rider identifier, role, branch, and sign-in or session information.
• Employment and operational records: attendance and shift records; rider, bike, inventory, workshop, inspection, helpdesk, request and approval records; performance and work activity; and, where relevant to an authorized role, payroll, expense, insurance, medical or health-related, identity, visa, labour-card, and other employment documents.
• Location information: the device location used for attendance check-in and, for authorized supervisors during an active checked-in field shift, location points used for live field tracking and route history. Location records can include coordinates, accuracy, time, and related device or movement information. Authorized managers may view field locations according to their access rights.
• Content you provide: staff chat messages, support requests, inspection notes, photographs, videos, scanned codes, uploaded documents, and other information submitted through the app or website.
• Device and technical information: device or notification registration identifiers, app and device information, security and diagnostic information, and information needed to operate and protect the service.
• Website information: details you provide when contacting us, along with information such as IP address, browser and device type, pages visited, and cookie or similar technology data where used.

2. Why We Use Information

We use information to authenticate users; provide role-based access; operate attendance, field supervision, rider management, inspections, inventory, workshop, helpdesk, requests, approvals, and staff chat; deliver relevant notifications; respond to enquiries; maintain business and employment records; protect users and systems; troubleshoot and improve our services; and meet applicable contractual or legal obligations.

We do not use the mobile app to display third-party advertising.

3. Location, Camera, Photos, and Notifications

The app requests location access when a location-based feature is used. Attendance check-in uses the current location.

Background location is used only for an authorized supervisor's field tracking during an active checked-in shift; tracking is stopped when that shift ends.

If you deny a required permission, the related feature may not work. You can manage device permissions in your phone settings.

The camera may be used to scan inventory codes or capture work evidence. Photos, videos, and documents selected or captured for a work task may be uploaded to Consegna's business system.

The app uses notification permission to send relevant helpdesk and staff-chat alerts. Chat and helpdesk push alerts contain a generic notice rather than the full message or ticket text.

4. Who Can Access Information

Access within Consegna is based on work responsibilities and assigned permissions. For example, authorized supervisors and managers may see information needed for their operations, while HR, accounts, inventory, and workshop personnel may access records relevant to their duties.

Staff chat is shown to its participants through the app; authorized system administrators may also have access where needed to operate, secure, or comply with obligations relating to the system.

We may share information with service providers that help us host, secure, operate, and deliver the app or website; with business partners where required to provide our services; or with authorities and professional advisers where required or permitted by law.

We do not sell personal information.

5. Service Providers and External Services

The app connects to Consegna's Frappe-based business system, hosted through Frappe Cloud.

Google Firebase Cloud Messaging is used for push notification delivery and processes device notification tokens and the information needed to route a generic alert.

Apple and Google provide mobile operating-system and app-distribution services.

When the live map is displayed, map tiles are requested from OpenStreetMap's tile service; that service may receive technical request information such as an IP address and the requested map area.

These providers may handle information under their own terms and privacy notices.

6. Storage, Security, and Retention

Consegna uses role-based access controls and other technical and organizational safeguards.

The app may keep previously loaded work data and pending offline updates in encrypted local storage so work can continue when connectivity is limited. That local cache is cleared when you sign out or change accounts.

No system of storage or transmission can be guaranteed completely secure.

Routine supervisor route-location points in the active business system are scheduled for deletion after 30 days.

Other records are kept for as long as reasonably needed for the work purpose, employment or business records, dispute resolution, security, or applicable legal requirements.

Backup copies may remain for a limited period under the relevant backup schedule.

Deleting an app from a phone does not automatically delete records already held in the Consegna business system.

7. Your Choices and Requests

You can adjust location, camera, photo, and notification permissions in your device settings, subject to any work requirements associated with your role.

If you want to request access to, correction of, or deletion of personal information, or have a question about its use, contact us using the details below.

We will review requests in light of applicable law and our legitimate employment, operational, and record-keeping obligations.

If you have a Consegna work account, you may also contact your HR or system administrator for account-related requests.

8. International Processing

Consegna is based in the United Arab Emirates. Some service providers may process or store information in other countries.

Where this occurs, we take reasonable steps appropriate to the information and applicable requirements.

9. Website Cookies and Links

Our website may use cookies or similar technologies for essential functions, performance, and understanding website use.

You can manage cookies through your browser settings, although some features may be affected.

The website may link to third-party websites or services. Their privacy practices are governed by their own notices.

10. Children

The mobile app is intended for authorized work accounts and is not directed to children.

The website provides business information and is not designed to collect personal information from children.

If you believe a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this policy when our services or practices change. The current version and its last-updated date will be posted on this page.

12. Consegna Mobile App Data Deletion Policy

Employees who have left CONSEGNA DELIVERY SERVICES LLC may request deletion of their personal data associated with the Consegna Mobile App by emailing info@theconsegna.com.

Please include your full name, employee ID (if applicable), and the email or mobile number associated with your account.

Upon verification of the request and employment status, Consegna will delete eligible app-related personal data and deactivate the associated account within 7 days.

Certain employment, payroll, financial, legal, accounting, security, or business records may be retained where required by applicable UAE laws or for legitimate business purposes. Such records will be retained only for the applicable required retention period.

For deletion requests, please use the subject line "Mobile App Data Deletion Request."

Email: info@theconsegna.com

13. Contact Us